Hey there! At FrostFits, we’re not just another faceless online store—we’re a small team of outdoor enthusiasts who genuinely care about your experience. Ever since our founder, Jake, started this journey from his garage in 2018, one thing hasn’t changed: we read every single message that comes our way. Seriously, Jake still replies to customer emails at midnight sometimes (though we’ve told him to sleep more!).
Look, we get it—some companies make you feel like you’re shouting into the void. Not here. Whether you’ve got a question about our ultra-warm parkas, need help with sizing, or just want to share your latest mountain adventure story (we live for those!), we’re all ears. Last month, Sarah from Colorado suggested adding plus-size options to our snow pants line—guess what? They’re launching next season!
Honestly, we prefer emails for detailed questions (it helps us keep track), but if you’re in a pinch, call us. Pro tip: Our customer service team is obsessed with hiking—mention your favorite trail, and you might get some insider gear recommendations!
Oh, and about returns? Don’t stress. We’ve all bought the wrong size before (remember that time Jake ordered 50 kids’ gloves by accident?). Just shoot us a message—we’ll make it right.
P.S. Found a typo on our site? Tell us! There’s a free beanie in it for you—because let’s be real, proofreading isn’t our strongest skill when we’re excited about new products.
