You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend contacting us during our business hours for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
The following items cannot be returned:
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Please note that shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we will provide a prepaid return shipping label.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us with the following information:
We will investigate the matter and keep you updated on our findings. Most refund issues can be resolved within 5-7 business days of notification.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: frostfits
Address: 1835 Old House Drive
Email: [email protected]
Phone: +1740-906-5890
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.
